Privacy policy

Privacy policy

Last updated: 12 November 2026

Tranquifix is responsible for processing the personal data collected on tranquifix.com and tranquifix.pt, in accordance with the General Data Protection Regulation (GDPR).

What data we collect
- Contact and delivery details: name, email, phone number and address.
- Order details: products, amounts and purchase history. Card details are handled by the payment processor; we never have access to them.
- Browsing data: IP address, device and how you use the site, through cookies.

How we use your data
- To process and deliver your orders and provide customer support (performance of a contract).
- To send marketing emails, including reminders about unfinished checkouts and offers, only if you have given your consent. You can unsubscribe at any time using the link in every email.
- Advertising and analytics (for example, Meta), based on your cookie consent.
- To meet legal obligations, such as tax requirements.

Who we share it with
Only with the providers needed to run the store: Shopify (platform and payments), Resend (email delivery), carriers and suppliers to deliver your orders, and Meta (advertising, if you consent). Some of these providers may process data outside the European Economic Area, with the appropriate safeguards required by the GDPR, such as standard contractual clauses.

How long we keep it
Order data is kept for the period required by tax law (10 years). Marketing data is kept until you withdraw your consent.

Your rights
You can request access to, correction, deletion, restriction or portability of your data, object to its processing, and withdraw your consent at any time by writing to info@tranquifix.com. You also have the right to lodge a complaint with your local data protection authority (in Ireland, the Data Protection Commission – www.dataprotection.ie).

Changes
We may update this policy. The date of the last update is shown at the top.

Contact
info@tranquifix.com