Terms of service

Terms and conditions

Last updated: 12 November 2026

1. Who we are
This online store, tranquifix.com, is operated by Tranquifix. Contact: info@tranquifix.com.

2. Orders
When you complete checkout, you place an order that is subject to payment confirmation. We send you a confirmation email with a summary of your order. We may refuse or cancel an order in the case of an obvious pricing error, suspected fraud or product unavailability; in that case, we refund any amount paid.

3. Prices and payment
Prices are in euros (€) and include applicable taxes. Shipping to Ireland is free. Multi-unit pack discounts are applied automatically at checkout. Discount codes are valid once per customer, unless stated otherwise. Payment is processed securely at checkout.

4. Shipping
Shipping conditions are set out in our Shipping policy.

5. Withdrawal, guarantee and refunds
You have 14 days to cancel your purchase and also benefit from our 90-day satisfaction guarantee. All the details are in our Returns and refunds policy. Products are covered by the legal guarantee of conformity under EU consumer law.

6. About the product
Aliva™ is a wellness and relaxation device and does not replace medical advice, diagnosis or treatment. Results vary from person to person. Do not use it if you have a pacemaker or other implanted electronic device, if you are pregnant, or if you have epilepsy or a heart condition, without first consulting a healthcare professional.

7. Complaints
You can contact us at info@tranquifix.com and we'll do our best to resolve any issue quickly.

8. Governing law
These terms are governed by Portuguese law, without prejudice to the rights you have as a consumer under the law of your country of residence.