Refund policy

Returns and refunds

Last updated: 12 November 2026

Right of withdrawal (14 days)
You can cancel your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU consumer law.
To do so, email us at info@tranquifix.com with your order number and we'll reply with the return instructions. You must return the product within 14 days of telling us your decision.

90-day satisfaction guarantee
In addition to your legal right above, Aliva™ comes with a 90-day money-back guarantee, counted from the day you receive it. If you're not satisfied, email us at info@tranquifix.com with your order number and a short description, and we'll tell you whether the product needs to be returned and how.

Refunds
- Refunds are made to the same payment method used for the purchase, within 14 days of approving your request (or of receiving the product, when a return is required).
- Shipping is free, so there are no shipping costs to refund.
- The cost of returning the product is paid by the customer, unless the product arrives faulty, damaged or different from what you ordered.

Faulty or incorrect products
If your product arrives faulty, damaged or different from what you ordered, contact us with photos. We'll send a replacement or give you a full refund, at no cost to you. This does not affect your legal guarantee of conformity.

Conditions
For hygiene reasons, please return the product clean and in good condition. We may deduct from the refund any loss in value caused by handling beyond what is needed to check the nature and functioning of the product.

Contact
info@tranquifix.com